30 Days to Change Your Mind

What Needs to Be Returned

To qualify for a refund, please ensure the item is returned with:

• All original packaging, including the Assots London dust bag
• Assots London tags and labels attached
• Protective coverings on hardware and zippers, where applicable
• Any free gifts included with your order (straps, cardholder, keypod case, tassel, etc.)

Return Shipping — UK Orders

We'll provide a pre-paid Royal Mail return label to make the process easy. A £5 return fee will be deducted from your refund to cover return postage.

To start your return or exchange, visit our returns portal: returns.assots.co.uk

• Returns must be shipped within 7 days of receiving your return label
• Returns sent using a different courier or label may not be accepted

Return Shipping — International Orders

For orders shipped outside the UK, return postage is the responsibility of the customer. The item must be sent back to our nominated returns address. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

The exception is if your item arrives faulty, or we've made a dispatch error, in which case we will cover the full cost of your return.

To arrange an international return, or to report a missing, incorrect, or damaged item, please email contact@assots.co.uk before sending anything back. We'll confirm the correct return address for you. We're unable to accept returns sent to us without prior notice.

Returns must be shipped within 7 days of your return being approved.

Exchanges — UK Orders

To arrange an exchange, please use our returns portal: returns.assots.co.uk

• For exchanges, there's no need to return any extra straps, cardholders, or accessories you've kept, unless you'd also like to exchange those. Please just return the bag itself, along with the matching leather strap, dust bag, and tassel that came with it
• For a full refund rather than an exchange, please return everything, including all free gifts. A £5 return fee will be deducted from your refund to cover return postage

Exchanges — International Orders

We're currently unable to offer exchanges on international orders. If you'd like a different product, please return your original order for a refund and place a new order.

To arrange an international return, please email contact@assots.co.uk before sending anything back. We'll confirm the correct return address. We're unable to accept returns sent to us without prior notice.

Returns must be shipped within 7 days of your return being approved.

Refunds

Once your return has passed our quality check, your refund will be issued to your original payment method within 7 business days.

Please note that original shipping costs are non-refundable. For UK orders, £5 will also be deducted to cover the return label.

Damaged or Incomplete Orders

If your order arrives damaged or missing items, please email contact@assots.co.uk within 7 days of delivery with photos and your order number. Please keep all original packaging, we'll make it right.